Ebay Post Box

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Frequently Asked Questions

Ebay Post Office Delays

Is automated postage due just a new way for USPS to generate more revenue?

No. USPS is making improvements to the process for collecting and refunding incorrectly paid postage. When package weights and dimensions are inaccurate, or incorrect packaging is used for various services, they are subject to a postage due process. That process at USPS has been manual in the past. The new improvements automate the postage due process.

Does the USPS actually weigh and measure every package?

Yes. Part of the problem has been that shippers have ‘guesstimated’ dimensions and weight and would underpay or overpay for postage. USPS has installed new technologies in their facilities, which automatically detect actual weight, dimensions, and packaging on parcel shipments.

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Will USPS refund money if I overpay?

Yes, but the goal is to accurately weigh and measure all items before shipping so that adjustments aren’t needed. If you are owed a refund, your PayPal Account will be refunded, or your eBay account will be credited.

When I bring my package to the post office, will the associate at the counter measure weight and dimensions? Or will weight and DIM measurements come from a machine?

USPS has invested heavily in an automated, state-of-the-art mail processing network that is extensively tested. It is comparable to what is used across the shipping industry. The ultimate goal is that all measurements will be captured by this automated equipment. But you may still have some packages measured and weighed manually at a counter location.

Who charges me, eBay or USPS?

eBay will collect any additional amount due on behalf of USPS. Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust.

How do I get charged?

The PayPal account you used for label printing on eBay labels, or your eBay invoice, will be used for collecting for any additional postage due, or providing any refunds due.

What happens if I don’t pay?

In the case where we are not able to collect any additional postage due, you may be blocked from future label printing.

I use other printing tools outside of eBay labels to print my shipping labels. What about them?

Ebay Post Box For Sale

This is an industry-wide initiative with USPS, so the same rules apply for Stamps.com, Endicia, PayPal, and all other USPS postage printing platforms.

Will USPS still charge me over the counter or leave notice of postage due to the buyer after this program is in place?

No. The manual postage due will discontinue. USPS has implemented their automated system, which means all postage discrepancies will automatically be collected and refunded through eBay systems.

What if I feel the additional amount owed or refunded is incorrect?

Ebay post office tracking

We recommend to check the weight and dimensions on the package to ensure that the discrepancy identified is actually invalid. The tips on this page should help you validate that. If you still feel the discrepancy is incorrect, you may contact USPS to raise a dispute, which should take no more than 15 days to receive a reply.

Quicklinks:

eBay Delivery powered by Packlink

eBay Delivery powered by Packlink is a platform that allows UK sellers to purchase Delivery labels at competitive rates.

When you print a postage label on eBay, you'll save money with the rates compared to what you'd pay at the post office, or to a carrier for most services. You'll also save time by not having to queue. You have the option to pay for your labels as you go, or by invoice.

Simply take your sold items to their nearest drop-off location or have them collected. eBay Delivery offers fully tracked services, protecting you if the item is not received, or damaged in transit.

Benefits of using Packlink

You can save time and money when you create postage labels with eBay Delivery powered by Packlink.

  • Your postage label is filled out automatically with your buyer's name and delivery address
  • You can use our bulk label tool to print all of your labels together. You can also choose to fit your labels on a single sheet of A4 size paper to lower your printing costs
  • You can print your labels on an ordinary printer, or use the print in store feature which gives you the opportunity to print a label in a drop off location
  • You can create and print a pre-filled packing slip, detailing what you're sending to your buyer
  • You can save time by having your parcel collected
  • Tracking information appears automatically in My eBay and Seller Hub for both you and the buyer
  • You may have access to discounted prices with Packlink labels
  • You can view your created, in transit, and delivered shipments on the label platform
  • You can view your invoices on the invoice page

Tip
You can print postage labels from Sold - opens in new window or tab in My eBay. If you want to post internationally, eBay's Global Shipping Programme makes it easy.

How to create and print a postage label with Packlink

It's easy to create and print postage labels using eBay Delivery powered by Packlink. Here's how:

  1. Go to Sold in My eBay or Seller Hub, select the item and then select Print postage label.
  2. Select eBay Delivery powered by Packlink, and login.
  3. Choose your preferred delivery service by selecting View all services.
  4. Select a package size and a dispatch method. You can choose to drop your item off at a participating outlet most convenient for you, or have it collected.
  5. If you'd like to have your item collected, select Collection, your preferred courier and the date you'd like the item to be picked up.
  6. Review the summary of the details you selected including preferred delivery service, total cost and terms and conditions (T&Cs) then select Confirm and pay.
  7. Select Print label.
  8. Package the item safely and make sure the label is clearly visible, then take it to the drop off outlet you selected earlier, or prepare it for collection.

Note: When you print a label you'll be charged for it, whether it's used or not. However you can cancel unused labels within 15 days.

Tip
If you don't have access to a printer, you can select Print in store for FREE under Additional services. You'll then receive a 6 digit code by email which you can use to print your label in Store.

How to create and print multiple labels

You can see all of your orders that are awaiting dispatch, and buy and print postage labels for them by going to the Bulk shipping tool, or by visiting the Manage orders awaiting dispatch tab in Seller Hub.

Posting an order in multiple packages

When posting an order in multiple packages, you can print a different label for each package. Simply select Buy labels in bulk at the top of the page and choose the order to add additional parcels.

How to print a packing slip and order details

A packing slip is a receipt summarising the details of the sale. You can print one by choosing Print packing slip on the Manage postage labels - opens in new window or tab page.

You can also print out the full order details for the item. Here's how:

  1. Go to My eBay and then Sold - opens in new window or tab.
  2. Select More Actions and then View order details.
  3. On the Order details page, select the printer version option, and print the page.

International delivery through Packlink

When posting items internationally, you can pay for postage and print delivery labels through eBay delivery by Packlink. In the UK, Packlink is supported by UPS.

You can also arrange delivery abroad using a nearby drop-off location or requesting a collection.

For more information on delivering items internationally, see our article on International postage for sellers.

Paying for your labels

With eBay Delivery powered by Packlink, you can pay for labels as you use them, or you can choose to pay on invoice.

Important
When you print a label you'll be charged for it, whether it's used or not. However you can cancel unused labels within 15 days.

Ebay Post Box

Pay as you Go

Ebay Post Box

Ebay Post Driver

We now offer a convenient pay as you go option when purchasing labels on eBay. All you need to do is select one of the Packlink services and enter your credit or debit card details. The payment card details will be remembered for your next purchase.

Pay on invoice

If you'd rather be billed for your labels, you can set up deferred payment and pay by credit card or PayPal.

Our billing cycle is every 2 weeks on 15/16 and 30/31 of each month, so once you activate deferred payment, you'll receive a single invoice for all shipments made every 15 days.

You can pay using PayPal and all major credit and debit cards. The invoice due amount will be automatically deducted from your chosen payment method 15 days after the invoice date. You can view all your invoices on your invoice page.

See Packlink's page on setting up a deferred payment for more information, or if you're experiencing an issue, contact Packlink Customer Support.

How to cancel a postage label

If you printed a label with eBay Delivery Powered by Packlink, you can cancel it within 15 days by visiting Packlink help page on cancelling or modifying a shipment.

Ebay Post Box Lock

If you cancel the label before your next invoice, you will not be charged.
If you cancel the label after your next invoice is issued, you’ll see a negative line on your following invoice. The amount of the cancelled label will be subtracted from the total amount to be paid, however if you make no shipments on the next invoice, you’ll receive a refund as per the cancellation policy.

Buying and printing Royal Mail labels on eBay

Here's how to print or reprint a Royal Mail postage label:

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  1. Go to your Sold items, and select Print postage label next to the item.
  2. Enter the weight of your item, including any packaging, and select the package size and service.
  3. When you’ve paid, you’ll be prompted to print your label, which you can do from your laptop or desktop PC.
  4. Attach it to your parcel using clear sticky tape, ensuring the address and bar codes are clear.

Here are some points to consider when purchasing Royal Mail labels:

  • Royal Mail labels need to be used by the end of the next working day
  • If unused, make sure to void the label within 14 days, to get a refund
  • If you purchase an untracked service such as Royal Mail 2nd class, the reference number will be added to the tracking overlay. However, this does not mean that the service is tracked.

If you have any issues with the label please contact Royal Mail. You can also find their terms and conditions here.